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Templates ship in the Library

Tested workflows for banking, insurance and telecom.

Start from a template that is already tested and governed, not from a blank canvas. The scenarios below show the rules enforced and who decides.

Banking

A named person on every decision that moves money.

Templates in the LibraryLoan originationFraud alert triageKYC / AML complianceLoan underwritingRetail banking support

Loan origination

  1. Application received
  2. Extract and verify documents
  3. Affordability and risk score
  4. ?Within mandate?
  5. Credit officer decides
  6. Offer issued
Enforced
parameter bounds on amountfour-eyesoutput schema enforced
A person decides
Credit officer; above mandate goes to credit committee

Fraud alert triage

  1. Alert raised
  2. Gather transaction history
  3. Score indicators
  4. ?Block or clear?
  5. Analyst reviews
  6. Case updated
Enforced
read-only historyno automatic blockevidence per case
A person decides
Fraud analyst

KYC / AML review

  1. Customer onboarded
  2. Screen lists and PEPs
  3. Assess ownership
  4. ?Risk tier?
  5. Analyst decides
  6. Case recorded
Enforced
PII maskedread-only screeningattributed
A person decides
KYC analyst; high risk to compliance

Insurance

Every decision cites the clause it relied on.

Templates in the LibraryClaims processingFNOL claims intakeClaims adjudicationUnderwriting and quotingPolicy servicing

Claims processing

  1. FNOL received
  2. Read the claim
  3. Policy lookup
  4. ?Payout above threshold?
  5. Adjuster decides
  6. Settlement issued
Enforced
clause citedpayout approvedoutput schema enforced
A person decides
Claims adjuster; large losses to a senior approver

Underwriting and quoting

  1. Application received
  2. Extract risk facts
  3. Compare with guidelines
  4. ?Exceptions?
  5. Underwriter decides
  6. Quote issued
Enforced
approved knowledge onlyexceptions to a personchanges recorded
A person decides
Underwriter

Policy servicing

  1. Change requested
  2. Identify the policy
  3. Check eligibility
  4. ?Premium impact?
  5. Agent confirms
  6. Policy updated
Enforced
write tools gatedcustomer consentattributed
A person decides
Servicing agent

Telecom

Resolve at scale, with a person on every credit and exception.

Templates in the LibrarySupport ticket resolutionBilling dispute resolutionNetwork incident triageChurn-save supportPlan recommendation

Support ticket resolution

  1. Ticket received
  2. Classify intent
  3. Retrieve account and KB
  4. ?Resolvable?
  5. Agent takes over
  6. Ticket closed
Enforced
grounded answersentitlement-filtered retrievalhandoff with context
A person decides
Support agent on escalation

Billing dispute resolution

  1. Dispute raised
  2. Read the bill and plan
  3. Check usage records
  4. ?Credit due?
  5. Agent approves credit
  6. Customer informed
Enforced
credit limits enforcedno self-approvalwrites logged
A person decides
Billing agent

Network incident triage

  1. Reports clustered
  2. Correlate alarms
  3. Locate the fault
  4. ?Major incident?
  5. NOC engineer decides
  6. Ticket raised
Enforced
read-only network dataincident openedkill switch
A person decides
NOC engineer

Another industry?

Public sector, energy and others: the cross-industry templates and the same governance apply. Talk to us about your process.

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